FAQs

1. How long does shipping take?

It takes around 2-3 days for the order to get processed. After your order has been processed, it takes around 3-5 days for the item to be delivered. There can be delays beyond our control such as customs and postal service delays or an increase of gift parcels being shipped during the holidays may cause delays which might take 6–12 days for shipment.

2. Can I track my order?

Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment. Please allow 2-3 business days for the tracking information to be updated.

3. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. Please note that the item must be unused and in its original packaging. To initiate a return, please contact our customer support team at info@brunoandcoco.com.

4. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be some restrictions and additional customs fees or taxes imposed by your country. It is the responsibility of the customer to be aware of and cover any additional fees or taxes.

5. How can I contact customer support?

You can contact our customer support team by emailing us at info@brunoandcoco.com. We strive to respond to all inquiries within 24-48 hours. Please include your order number and any relevant details in your email to help us assist you more efficiently.

6. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make any changes or cancellations.

7. Are your products safe for pets?

Yes, our products are designed with the safety and well-being of pets in mind. We source our products from reputable manufacturers and ensure that they meet all necessary safety standards. However, it is important to supervise your pets while using any new products and discontinue use if you notice any adverse reactions.

8. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at info@brunoandcoco.com with the details of your request. We will be happy to provide you with more information and discuss pricing options.

9. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.